Q: How do I file a complaint or make a request? A: All requests or complaints must be submitted through the PayHOA system. Any request or complaint not routed through the PayHOA system will not be considered an official complaint or request. The PayHOA system notifies all board members and helps us stay accountable to you.
Q: There are dogs roaming around. Can you do something about it? A: Unless the dogs belong to another person in the HOA, there is nothing we can do. Contact Knox County Animal Control at 865-215-2444. If the dog does belong to an HOA member and is causing issues, we can step in and send an official letter or ultimately fine the member in violation.
Q: Stray cats are everywhere! Get rid of them! A: We cannot address this issue directly. Please contact Knox County Animal Control at 865-215-2444.
Q: People are parked all in the road. Can you get rid of them? A: We cannot enforce laws on public roads within our community.
Q: My neighbor is making a ton of noise at all hours of the night! Can you make them stop? A: If you file an official complaint with proof, we can send a letter and ultimately fine the HOA member. For immediate assistance, call the Sheriff’s Department non-emergency number at 865-215-1179.
Q: Will the HOA insurance cover my condo’s roof? A: There are no condos in our neighborhood, only PUDs (Planned Unit Developments). You own both the building and the land, making you responsible for exterior improvements like a new roof.
Q: What can you really do if I don’t pay my dues? A: Delinquent members lose voting rights, privileges to use common areas, trash and landscaping services, and may have a lien filed on their property. In extreme cases, we can begin the foreclosure process.
Q: What do I get for my HOA dues? A: Townhome residents receive landscaping and trash services, while all residents get access to common areas maintained by the dues collected. We hope to offer additional services as the financial situation of the HOA improves.
Q: How do I contact the HOA? A: Email us at board@brickyardhills.com, or contact us via our Facebook group or PayHOA. Our website (www.brickyardhills.com) has links to PayHOA and our Facebook group. Remember that official complaints or requests must go through the PayHOA system.
Q: If I am behind on my dues, can I set up a payment plan? A: We’d love to work with you on setting up a payment plan. Please send us an email at board@brickyardhills.com.
Q: I have not received an HOA bill. Am I still liable for the dues? A: Yes, you are still liable for the dues. We have stopped paper billing and moved to 100% electronic billing due to ongoing costs. This change has been communicated through multiple mailings and meetings. If you do not have an email address, please contact us by letter at P.O. Box 162, Powell, TN 37849 with a good phone number, and we will reach out and assist you.